Programs Terms and Conditions

HOLIDAY CAMPS

• Drop off / Pick up point: All camp players should be dropped off and picked up
  at the facilities sign in desk. A Voyager staff member will be present to sign in
  and out players for each day of the camp. Players will be supervised at all
  times whilst at the camp and parent/guardians MUST notify Voyager staff in
  advance if they would like someone different to collect their child. If a child
  has any allergies or medical needs, please notify the Voyager staff on arrival
  at the camp.
• During wet-weather or extreme heat an indoor program will be offered to
  working parents or alternatively parents can rebook players in for a makeup
  day or have credit placed on their account. If no indoor option is available
  parents will be notified by 7:30am on the day of the camp and an alternative
  day of the camp booked or the client sent a credit voucher that can be used
  for all voyager services.
• If you would like to reschedule a booked day of the camp for your child you
  must provide 48hrs notice and you will be permitted to book in an alternative
  day or a sent a credit voucher that can be used for all voyager services.
• If your child is sick then notify the locations customer service team as soon as
  possible and an alternative day of camp will be booked or a credit voucher
  sent that can be used for all voyager services.
• NO REFUNDS are available for wet weather, extreme heat, rescheduling of
  camps, sickness.

TERMLY CLASSES

After-school Pickup and Supervision

All players who have been registered for after-school pickup and supervision will be
supervised once collected by the Voyager staff ensuring they are ready to start
tennis at the scheduled class time. Parents must collect their child at the completion
of their coaching class. Any players collected after 6pm will incur a late charge fee. If
your child is sick or won’t be attending tennis on their particular day please ensure
you text or call your Voyager location.

Class Make-up Policy

• To receive a makeup class players must cancel a minimum of 24hrs in
  advance by texting their Voyager location.
• A maximum of 1 makeup class is permitted per term where space is available
  in the program.
• Make-up classes cannot be refunded, carried over to the next term or reduced
  off next term fees.

Wet Weather & Extreme Heat Policy

During wet weather and extreme heat players will be moved to indoor activities
where possible or class rescheduled by text message.
For all classes cancelled because of wet weather and extreme heat, players will be
offered a make-up class at an alternative time.

Class cancellation & Public Holidays

• If you would like to cancel you or your child’s class registration within a term
  because of injury or other circumstances a credit voucher will be provided if
  agreed with management that can be used for all Voyager services. No
  refund is permitted.
• All players will be automatically enrolled to continue in the next term unless
  you have cancelled their enrolment by email to your Voyager location a
  minimum of two weeks before the first day of the new school term.
• School term dates are aligned with NSW Public Schools. Classes will not run
  on Public Holidays and players will not be charged.

PRIVATE LESSONS
Cancellation Policy

• • Private lessons must be cancelled with a minimum of 24hrs notice by texting
    the customer service team for your Voyager location or your coach. Lessons
    cancelled within 24hrs will be charged in full
  • Semi-private lessons cannot be refunded, credited or a make-up provided for
    non-attendance of one of the players

Wet Weather & Extreme Heat Policy

During wet weather and extreme heat players will be notified by text message
Players will be offered a makeup lesson at an alternative time

TOURNAMENTS

• A credit voucher will be provided for all players who withdraw a minimum of 48hrs
  before the tournament start time. NO REFUNDS can be provided.
• If the tournament is cancelled as a result of wet weather or extreme heat
  tournament will be rescheduled to an alternative time for players or credit voucher.
  NO REFUNDS can be provided.